RETURNS AND CHANGES
Returning Policy-Right of Withdrawal
If a product you purchased is not to your complete satisfaction you may easily return it by following the instructions below:
- In order for any return to take place, you should have first contacted us via telephone at +30 210 2925904 or via e-mail at firstname.lastname@example.org so that we may receive the package from the delivery service.
- Product returns are accepted within 14 days from delivery and must be accompanied by the receipt or the delivery note in case of an existing invoice and the packaging should be sealed. The product must remain in its original packaging and in mint condition.
- Products on sale or collectible items, (e.g single cards) are not viable for a return.
- We propose and urge you to check the condition of the package and the products themselves at the time of the delivery to determine the existence of obvious flaws like damaged merchandise or wrong product etc.
- The return of products is carried out with your own charges and responsibility. In case of missing product during their return, we hold no responsibility. This is the reason why the returning of products should be executed either through courier services or ΕL.ΤΑ (Hellenic Post).
- Refund will take place using the initial Payment Method within 14 days from the date that we received the product. The two sides (company-consumer) have the right to mutually agree on a different payment method on condition that the refund note is communicated to the consumer.
For any further information please contact us at +30 210 2925904.